In the past few years, we’ve made several improvements to our service to provide YOU with better water, including:
- Reducing Non-Revenue water so that water pressure could be stronger both at day and at night.
- 14,000 service lines have been replaced, over 650 water mains have been repaired and nearly 1,500 system valves have been cleaned.
- Extending water to services to more areas than ever before.
We’ve been working very hard to show we’re committed to growth, committed to quality. Give us a try; you’ll be glad you did.
Lots of people are surprised to find out we no longer barge water in to the capital, but instead use a reverse osmosis plant to turn salt water into fresh, potable water for use throughout the capital.
Our reverse osmosis plant provides 90% of the water used in New Providence and the water meets the World Health Organization’s guidelines for safe drinking water.
Complete an application form, provide proof of ownership of the home (e.g. conveyance or bank
letter), and provide identification i.e. Passport, Driver’s License, and an NIB Card. Call us for
Outstanding accounts are reviewed on an individual basis and if applicable, discounts may be applied. We also offer flexible payment plans. At the discretion of the Corporation, and depending on the balance due, we will issue a Disconnect Due to Non-Payment order. This will result in the Corporation restricting the water supply at the property and charging associated costs. Call us for more information about your account.
Complete a Change of Ownership form and provide documents showing proof of ownership and identification. Call us for more info.
Yes, for a fee. Contact us for further information.
Call or email us to report low pressure. You may also complete a complaint form here on the website. https://wsc.com.bs/submit-a-complaint/
I am constructing or just purchased a rental building. How do I arrange for my tenants to get a connection?
Complete an application for water supply for each rental unit (see question 1 for requirements). Whenever a new tenant occupies a unit, complete a form authorizing the tenant to receive service. You should also immediately inform the Corporation whenever a tenant moves out.
I would like the account for water use changed into my tenant’s name. What do I need to do?
Complete a form authorizing us to place the account in your tenant’s name. You will be required to let us know of any change in tenancy.
What if I am a tenant?
If there is a water connection servicing your rental unit, your landlord can complete a form authorizing the Corporation to establish an account in name of the primary renter in order to continue service. If there is no existing connection, you should ask your landlord to contact the Corporation to arrange for a connection, and complete the authorization form. You will be required to pay a security deposit and provide proof of identity. You are also required to immediately notify the Corporation when you move out, otherwise you could be held liable for water used after you leave.