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WATER AND SEWERAGE CORPORATION Committed to Growth, Committed to Quality

Four Reasons Why You
Should Switch.

  • The Corporation regularly test its water supply at all points in the distribution system to ensure safety;

  • Our water supply meets World Health Organization Standards (WHO), which means its safe for use;

  • Our customers have the assurance that the water supply is free of contaminants and pollutants;

  • The Corporation has a dedicated Laboratory that is responsible for regularly testing its water supply throughout the Bahamas.

Can you say this about your well water?

Frequently Asked Questions

The Water and Sewerage Corporation you thought you knew has made some improvements.

In the past few years, we’ve made several improvements to our service to provide YOU with better water, including:

  •  Reducing Non-Revenue water so that water pressure could be stronger both at day and at night.
  •  14,000 service lines have been replaced, over 650 water mains have been repaired and nearly 1,500 system valves have been cleaned.
  •  Extending water to services to more areas than ever before.

We’ve been working very hard to show we’re committed to growth, committed to quality. Give us a try; you’ll be glad you did.

Where does our water come from?

Lots of people are surprised to find out we no longer barge water in to the capital, but instead use a reverse osmosis plant to turn salt water into fresh, potable water for use throughout the capital.

Our reverse osmosis plant provides 90% of the water used in New Providence and the water meets the World Health Organization’s guidelines for safe drinking water.

I’ve never had a water connection. How do I apply for one?

Complete an application form, provide proof of ownership of the home (e.g. conveyance or bank
letter), and provide identification i.e. Passport, Driver’s License, and an NIB Card. Call us for
more info.

What happens if I don’t pay my bill?
If your account is not paid by the due date, you may receive a courtesy call to advise of the overdue charges. If you are a tenant then the courtesy call is made to the property owner.

WATER AND SEWERAGE CORPORATION EMPOWERS WOMEN WITH INSPIRING “EMPOWHER BREAKFAST” EVENT

New Providence, The Bahamas: The Water and Sewerage Corporation, hosted a transformative EmpowHER Breakfast event today, fostering a dynamic environment of empowerment and personal growth. The gathering featured distinguished guest speaker Dr. Giavana Jones, who delved into the theme “EmpowHER to Thrive,” providing invaluable insights and tools for female staff members to enhance various aspects of their lives.

The event kicked off with a delightful breakfast for all attendees, setting a positive and inclusive tone. Dr. Giavana Jones, a renowned therapist and psychologist, engaged the audience in an interactive session, guiding them through thought-provoking exercises and discussions. The icebreaker activity, centered around self-discovery with questions such as “Who am I?” sparked meaningful conversations among the women, fostering a sense of connection.

Dr. Jones shared real-life experiences, weaving her insights into topics like thought life, emotional intelligence, and stress management. Her emphasis on the importance of setting boundaries resonated strongly with the attendees, providing actionable strategies to navigate both personal and professional challenges.

A highlight of the event was the distribution of Words of Affirmation cards, a tangible reminder of the strength and capabilities within each woman. The collective reading of these affirmations created a powerful atmosphere of positivity and support.

In a symbolic conclusion, the women gathered to form a human heart, representing unity, solidarity, and the collective strength of the empowered individuals. Dr. Giavana Jones encouraged the attendees to carry the spirit of empowerment forward, fostering a culture of support and resilience within the organization.

“WSC understands the significance of empowering its female workforce, and events like EmpowHER Breakfast are a testament to our commitment to personal and professional growth,” said Nikolette Elden, Public Affairs Manager and organizer of the event at WSC. “We believe that empowered women contribute significantly to the success and innovation of our organization, and we are proud to provide a platform for their holistic development.”

The EmpowHER Breakfast aligns with WSC’s ongoing initiatives to promote diversity, inclusion, and the well-being of its staff. The event not only showcased the dedication to the empowerment of women within the organization but also emphasized the role of personal growth in fostering a positive work environment.

SIGNING OF AN INDUSTRIAL AGREEMENT BETWEEN THE WATER AND SEWERAGE CORPORATION AND THE BAHAMAS UTILITY SERVICES AND ALLIED WORKERS UNION FOR THE PERIOD 2022 TO 2025

New Providence, The Bahamas: Tuesday, April 25th, 2023 | The Corporation (WSC) is pleased to have concluded and signed today an Industrial Agreement with the Bahamas Utility Services and Allied Workers Union (BUSAWU) who represents the WSC non-management staff and covers the period 1st July, 2022 to 30th June, 2025.
Our employees are our most important resource and we extend our sincere thanks to each and everyone of them from Grand Cay in the north to Inagua in the south. The last WSC – BUSAWU Industrial Agreement expired on 30th June, 2018. However, despite this long wait, our employees responded in fine form to the challenges during and post Hurricane Dorian in September 2019 and to the global COVID 19 pandemic which commenced in March 2020. While so many businesses were shuttered partially or fully during COVID 19, our employees worked day and night, seven (7) days a week, to ensure our valued customers across The Bahamas had ready access to a reliable supply of potable water and to operate and maintain our sewerage systems.
We sincerely thank BUSAWU’s President – Mr. Dwayne Woods and his team for partnering with us over the last year to improve the work environment at WSC. Our focus during the negotiations were to maintain, at all times, a harmonious industrial relations space characterized by transparency and open, honest communications between the parties.
Today’s signing is only possible thanks to the leadership and fulsome support of the Honorable Prime Minister, the Honorable Minister of Works & Utilities, the Honorable Minister of Labour & Immigration, WSC’s Executive Chairman & Board, the Financial Secretary, the Government’s Chief Labour Consultant and so many other stakeholders.
This Industrial Agreement, sets the framework for WSC’s current 386 non-management employees. Noting that the staff have not received any general increases in pay since the last agreement expired in 2018, this agreement includes for the staff to receive four (4) general increase increments over the period 2022 to 2025.
We also note the presence today of the President of the Water and Sewerage Management Union (WSMU) which represents WSC middle management staff. The last WSC – WSMU Industrial Agreement expired on 30th June, 2013 and we look forward to concluding our ongoing negotiations with them shortly and signing a new agreement for the period 2022 to 2025 in the next several weeks.
WSC Executive Chairman, Board and Executive Management thanks the leadership of both Unions and we look forward to working together as a team as we build an innovative, vibrant, dynamic WSC on the pathway of becoming a world class water and sanitation utility that meets and exceeds its customers’ expectations, is financially viable and operates in full compliance with all environmental and regulatory standards. ### About the WSC
Since 1976, The Water and Sewerage Corporation has been committed to fostering growth and excellence in service quality through the management, upkeep, distribution, and development of water resources. The Corporation has a team of over 400 dedicated employees across the nation who share a passion for delivering service excellence, which is the guiding light that drives and sustains the relationships with customers, employees, and the communities that the Corporation serves. To learn more visit wsc.com.bs or our social media pages (Facebook, Instagram, and You Tube).
Contact:
Nikolette Elden | T: 302-5742 |E: wcnelden@@wsc.com.bs

EXTENSION OF WATER AND SEWERAGE CORPORATION (WSC) AND MIYA BAHAMAS LTD.NEW PROVIDENCE NON-REVENUE WATER (NRW) CONTRACT EXTENSION

New Providence, The Bahamas: The Corporation (WSC) is pleased to announce that we have signed a Contract Extension with MIYA Bahamas Limited to extend our New Providence Non-Revenue Water (NRW) Contract up to 31st December, 2026 which is inclusive of a comprehensive plan to transition the management of the NRW programme from MIYA to WSC.
The original Contract was signed on February 17, 2012, and expired on April 16, 2022. After review, it was decided to extend the contract to December 31, 2026 to allow for a planned and structured transfer of responsibility for this programme from MIYA Bahamas Limited to the Corporation when the new administration took office in September 2021.
This 4-year extension is valued at $19.1 million dollars which includes $14.5 million dollars in fixed fees and $4.6 million in performance fees. When combined with the prior Contract, the total Contract price to date is $106,746,750.
Partnerships of this nature are ones we see as the future of this Corporation driven by innovation. The principal highlights of this Contract Extension are: –

  1. A focus on building the institutional capacity within WSC with a WSC shadowing team fully in place by the end of 2023 (Year 1) and this team fully capable of taking over the project by the end of 2025 (Year 3).
  2. The achievement of a NRW target of 1.5 million imperial gallons per day by the end of 2026 (Year 4). The present NRW is in the 3.5 million imperial gallons per day range.
    When project work began in January 2013, the NRW was 6.87 million imperial gallons per day, and WSC was having difficulty supplying New Providence with water continuously for 24 hours a day. Instead, water supply was being rationed with many areas without water supply for several hours each today. Our sales were in the range of around 5.3 million imperial gallons per day and it was difficult for us to attract any new major customers given our very challenging circumstances.
    As we prepare to observe Earth Day on April 22nd, we are reminded of the significant choices the WSC had to make in 2010 on whether to continue expanding the production of energy-intensive desalinated water, which is highly dependent on imported fossil fuels. We made the bold decision to implement a program to reduce NRW based on performance, using water leading NRW experts in collaboration with Bahamian field teams and contractors.

This programme was honored with the 2022 WEX (The Water and Energy Exchange) Global Award in the category of Innovation in Financial Partnership held in Valcencia, Spain. Also, at the recent Caribbean Regional Conference held in Trinidad; this NRW programme was touted as a regional success story.
According to the project’s performance targets, it is predicted that the program has already saved close to 13.68 billion imperial gallons of water. By the end of 2026, these savings should reach 19.75 billion imperial gallons. The amount saved on water purchases is around $153,062,500, however that figure excludes the cost of any new infrastructure put in place as part of the project nor other WSC internal operational efficiency improvements.
Most importantly, the NRW programme has facilitated a marked increase in the reliability and continuity of WSC’s New Providence water supply with 24/7 supply now in place for many years and in parallel, WSC has been able to increase our water sales from approximately 5.3 million imperial gallons per day in 2013 to over 7.5 million imperial gallons per day with no increase in water production.
Most importantly, the NRW programme has enabled a significant improvement in the consistency and reliability of the Corporation’s New Providence water supply, which is now available around-the-clock for many years. In addition, WSC has been able to increase its water sales from about 5.3 million imperial gallons per day in 2013 to over 7.5 million imperial gallons per day with no increase in water production.
This Administration’s efforts to put the Corporation on the path to becoming a world-class water and sanitation utility that meets and exceeds its customers’ expectations, is financially viable, and operates in full compliance with all environmental regulations are dependent on the success of this project, which the Corporation is extremely pleased with. The continued success of this project in New Providence and the planned implementation of a similar project in the Family Islands are also crucial pillars in this Administration’s efforts. ### About the WSC
Since 1976, The Water and Sewerage Corporation has been committed to fostering growth and excellence in service quality through the management, upkeep, distribution, and development of water resources. The Corporation has a team of over 400 dedicated employees across the nation who share a passion for delivering service excellence, which is the guiding light that drives and sustains the relationships with customers, employees, and the communities that the Corporation serves. To learn more visit wsc.com.bs or our social media pages (Facebook, Instagram, and You Tube).
Contact:
Nikolette Elden | T: 302-5742 |E: wcnelden@@wsc.com.bs

Contact Information

#38 University Drive
P.O. Box N-3905
Tel: 242-302-5500
Nassau, Bahamas
Email: info@wsc.com.bs
Monday – Friday, 8:30 AM  – 6:00 PM
Saturday: 8:30 AM – 3:00 PM

The Mall At Marathon
Tel: 242-​394-0157 or 242-394-0155
Monday-Friday, 9:00 AM – 6:00 PM
Saturday, 8:30 AM – 3:00 PM

WSC Call Centre
Email: help@wsc.com.bs
Tel: 242-302-5599
24 / 7

Sunday Closed

NOTICE

NEW PROVIDENCE: LEAK REPAIR – PRINCE CHARLES

There is a major leak on our transmission main that our teams are working hard to repair. Service should be restored within the next 5-6 hours.

During this time, there is a road closure from Springfield Road to Fox Hill Road.

Thank you for your patience.