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WATER AND SEWERAGE CORPORATION Committed to Growth, Committed to Quality

Four Reasons Why You
Should Switch.

  • The Corporation regularly test its water supply at all points in the distribution system to ensure safety;

  • Our water supply meets World Health Organization Standards (WHO), which means its safe for use;

  • Our customers have the assurance that the water supply is free of contaminants and pollutants;

  • The Corporation has a dedicated Laboratory that is responsible for regularly testing its water supply throughout the Bahamas.

Can you say this about your well water?

Frequently Asked Questions

The Water and Sewerage Corporation you thought you knew has made some improvements.

In the past few years, we’ve made several improvements to our service to provide YOU with better water, including:

  •  Reducing Non-Revenue water so that water pressure could be stronger both at day and at night.
  •  14,000 service lines have been replaced, over 650 water mains have been repaired and nearly 1,500 system valves have been cleaned.
  •  Extending water to services to more areas than ever before.

We’ve been working very hard to show we’re committed to growth, committed to quality. Give us a try; you’ll be glad you did.

Where does our water come from?

Lots of people are surprised to find out we no longer barge water in to the capital, but instead use a reverse osmosis plant to turn salt water into fresh, potable water for use throughout the capital.

Our reverse osmosis plant provides 90% of the water used in New Providence and the water meets the World Health Organization’s guidelines for safe drinking water.

I’ve never had a water connection. How do I apply for one?

Complete an application form, provide proof of ownership of the home (e.g. conveyance or bank
letter), and provide identification i.e. Passport, Driver’s License, and an NIB Card. Call us for
more info.

What happens if I don’t pay my bill?
If your account is not paid by the due date, you may receive a courtesy call to advise of the overdue charges. If you are a tenant then the courtesy call is made to the property owner.

MIYA BAHAMAS AND WSC REDUCES WATER LOSS

WSC Partnership with Miya Saves Customers Millions

The Water and Sewerage Corporation (WSC) in partnership with Miya has significantly reduced water loss and leaks in New Providence and saved customers millions of dollars, according to Miya Bahamas’ project manager Emerciano Lopes.

The partnership stems back as far as 2013 when the Corporation saw a rise in non-revenue water (NRW).

“At the time, NRW was estimated at approximately 6.7 million gallons per day, representing around 56 percent of the total water supplied to New Providence,” Mr. Lopes explained.

“This level of water loss placed considerable strain on the Corporation, as the cost of producing and distributing water remained high while a substantial portion generated no revenue. Operationally, the system’s inefficiencies, particularly leakage and lack of system control, limited WSC’s ability to provide continuous 24-hour service to customers, resulting in intermittent and unreliable supply.

In this context, the partnership with Miya was both necessary and timely, as it aimed not only to systematically reduce NRW to sustainable levels, but also to modernize the network, improve service continuity, and strengthen the overall financial and operational viability of the Corporation.”

Compared to 2013 levels, non-revenue water has been reduced by approximately 4.2 million gallons per day, with results as of February 2026 bringing NRW down to around 2.6 million gallons per day.

 WSC has worked with the company in 91 major thoroughfares in New Providence including Bay Street, Palmdale West, Fox Hill, Wulff Road, Prince Charles Drive, Soldier Road, Joe Farrington Road, Pinewood, Fort Fincastle, South Beach and Gladstone Road among others.

This reduction is not only a technical achievement, but also a reflection of a comprehensive, system-wide approach that combines continuous monitoring, active leakage control, pressure management, and targeted infrastructure improvements.

General Manager of the Water and Sewerage Corporation Robert Deal also touted the partnership with Miya.

“Through our partnership with Miya, we are taking decisive, data-driven steps to reduce water loss across New Providence. This collaboration is not just about fixing leaks – it’s about strengthening our infrastructure, improving efficiency, and delivering a more reliable and sustainable water supply for every resident we serve,” he said.

“Together, we are building a smarter, more resilient system for the future.”

Mr. Deal also advised on next steps.

“The next phase of this transformative process is the full transfer of technological expertise from MIYA to Bahamian leadership and direction. This transition is already well underway, and as the contract with MIYA concludes at the end of December 2026, our all-Bahamian team will assume full responsibility for the long-term design, operations, and maintenance of the New Providence non-revenue water programme,” he said.  

Mr. Lopes said a key priority is ensuring that the gains achieved over the past decade are preserved and built upon.

This includes continuing to optimize network performance, improving operational efficiency, and strengthening resilience across the system.

“Equally important is the continued transfer of knowledge to the WSC team, ensuring they are fully equipped to independently manage all activities related to NRW reduction. Over the course of the project, WSC has undergone a significant internal transformation, evolving from a largely reactive operational approach to a more strategic, proactive, and data-driven management model,” he said.

“Through ongoing, hands-on training and daily collaboration, Miya has supported the development of stronger internal capabilities, enabling WSC teams to become more autonomous, skilled, and effective in managing the water network. Looking ahead, the focus remains on continuous improvement, long-term sustainability, and ensuring that WSC is fully empowered to sustain and further advance the progress achieved.”

https://wsc.com.bs/wp-content/uploads/2026/04/Miya-Bahamas-and-WSC-Reduces-Water-Loss.docx

NORTH ACKLINS WATER SUPPLY

FOR IMMEDIATE RELEASE

April 13th, 2026

New Providence, The Bahamas: The Water and Sewerage Corporation (WSC) is aware of a video circulating concerning water supply for the residents of North Acklins, particularly Chesters and Lovely Bay.

Please note that the video depicts an old, abandoned cistern in Chesters, North Acklins, which has been decommissioned after it was damaged during a prior storm many years ago.

WSC does not utilize this cistern in any aspect of its operations. Customers in the Chesters settlement are fed from the Lovely Bay Wellfield, which is distributed from a storage tank near the wellfield.

Presently, extensive works are underway in North Acklins to supply the residents of Lovely Bay, Chesters and neighbouring communities with high quality piped potable water via a new reverse osmosis plant at a cost of $930,000. 

A WSC team is presently on the ground carrying out works and additional sub-contractors are being mobilized in conjunction with WSC teams to bring these works to a completion in the coming weeks.

WSC encourages the public to refrain from spreading untrue and inaccurate reports via social media, which can cause public anxiety. Instead, if there are concerns, we invite individuals to contact us to obtain the facts.

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About the Corporation

Since 1976, The Water and Sewerage Corporation has been committed to fostering growth and excellence in service quality through the management, upkeep, distribution, and development of water resources. The corporation has a team of over 400 dedicated employees across the nation who share a passion for delivering service excellence, which is the guiding light that drives and sustains the relationships with customers, employees, and the communities that the Corporation serves. To learn more visit wsc.com.bs or our social media pages (Facebook, Instagram, and YouTube).

Contact: Public Affairs | T: 302-5742/477-2464 | E: wckwsmith@wsc.com.bs

https://wsc.com.bs/wp-content/uploads/2026/04/North-Acklins-Water-Supply-Press-Release-2026.docx

WATER SUPPLY TO RESIDENTS OF CENTRAL ELEUTHERA -Tuesday June 25, 2024 (6PM) Update

Eleuthera, Bahamas: The Water and Sewerage Corporation (WSC) wishes to update our valued customers within the Central Eleuthera zone, which includes settlements from Gregory Town in the north to Savannah Sound in the south who have been experiencing water supply challenges for the past several days.

Our team has confirmed that the Naval Base Desalination Plant is now fully functional as of 3PM today and we have engaged all of our distribution pumps to maximize water into supply. Residents will experience an improvement in their water pressure into the evening as the system fully pressurizes.

WSC will continue the barging of water to Central Eleuthera to bolster water storage at the Naval Base Facility while continuing the free tankering of water to health care facilities and locations at higher elevations and those at the extreme ends of our system. Bottled water delivery will also continue for the next few days to senior citizens and those who may have mobility challenges.

Any customer who has a metered water supply and is not receiving water supply are asked to contact our Eleuthera Area Manager via at 1-242-810-5275.

The Water and Sewerage Corporation sincerely apologizes to our valued customers in Central Eleuthera for all inconveniences caused by this extended reduction in water supply. We are committed to providing uninterrupted potable water supply and strive to return to normal service swiftly when disruptions occur. We appreciate and thank our customers for their loyalty and patience during this challenging time. Thank you for your understanding.

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About the WSCSince 1976, The Water and Sewerage Corporation has been committed to fostering growth and excellence in service quality through the management, upkeep, distribution, and development of water resources. The Corporation has a team of over 400 dedicated employees across the nation who share a passion for delivering service excellence, which is the guiding light that drives and sustains the relationships with customers, employees, and the communities that the Corporation serves. To learn more visit wsc.com.bs or our social media pages (Facebook, Instagram, and You Tube).Contact:Nikolette Elden | T: 302-5742 |E: wcnelden@@wsc.com.bs

Contact Information

#38 University Drive
P.O. Box N-3905
Tel: 242-302-5500
Nassau, Bahamas
Email: info@wsc.com.bs
Monday – Friday, 8:30 AM  – 6:00 PM
Saturday: 8:30 AM – 3:00 PM

The Mall At Marathon
Tel: 242-​394-0157 or 242-394-0155
Monday-Friday, 9:00 AM – 6:00 PM
Saturday, 8:30 AM – 3:00 PM

WSC Call Centre
Email: help@wsc.com.bs
Tel: 242-302-5599
24 / 7

Sunday Closed