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WATER AND SEWERAGE CORPORATION Committed to Growth, Committed to Quality

Four Reasons Why You
Should Switch.

  • The Corporation regularly test its water supply at all points in the distribution system to ensure safety;

  • Our water supply meets World Health Organization Standards (WHO), which means its safe for use;

  • Our customers have the assurance that the water supply is free of contaminants and pollutants;

  • The Corporation has a dedicated Laboratory that is responsible for regularly testing its water supply throughout the Bahamas.

Can you say this about your well water?

Frequently Asked Questions

The Water and Sewerage Corporation you thought you knew has made some improvements.

In the past few years, we’ve made several improvements to our service to provide YOU with better water, including:

  •  Reducing Non-Revenue water so that water pressure could be stronger both at day and at night.
  •  14,000 service lines have been replaced, over 650 water mains have been repaired and nearly 1,500 system valves have been cleaned.
  •  Extending water to services to more areas than ever before.

We’ve been working very hard to show we’re committed to growth, committed to quality. Give us a try; you’ll be glad you did.

Where does our water come from?

Lots of people are surprised to find out we no longer barge water in to the capital, but instead use a reverse osmosis plant to turn salt water into fresh, potable water for use throughout the capital.

Our reverse osmosis plant provides 90% of the water used in New Providence and the water meets the World Health Organization’s guidelines for safe drinking water.

I’ve never had a water connection. How do I apply for one?

Complete an application form, provide proof of ownership of the home (e.g. conveyance or bank
letter), and provide identification i.e. Passport, Driver’s License, and an NIB Card. Call us for
more info.

What happens if I don’t pay my bill?
If your account is not paid by the due date, you may receive a courtesy call to advise of the overdue charges. If you are a tenant then the courtesy call is made to the property owner.

WATER SUPPLY TO RESIDENTS OF CENTRAL ELEUTHERA -Tuesday June 25, 2024 (6PM) Update

Eleuthera, Bahamas: The Water and Sewerage Corporation (WSC) wishes to update our valued customers within the Central Eleuthera zone, which includes settlements from Gregory Town in the north to Savannah Sound in the south who have been experiencing water supply challenges for the past several days.

Our team has confirmed that the Naval Base Desalination Plant is now fully functional as of 3PM today and we have engaged all of our distribution pumps to maximize water into supply. Residents will experience an improvement in their water pressure into the evening as the system fully pressurizes.

WSC will continue the barging of water to Central Eleuthera to bolster water storage at the Naval Base Facility while continuing the free tankering of water to health care facilities and locations at higher elevations and those at the extreme ends of our system. Bottled water delivery will also continue for the next few days to senior citizens and those who may have mobility challenges.

Any customer who has a metered water supply and is not receiving water supply are asked to contact our Eleuthera Area Manager via at 1-242-810-5275.

The Water and Sewerage Corporation sincerely apologizes to our valued customers in Central Eleuthera for all inconveniences caused by this extended reduction in water supply. We are committed to providing uninterrupted potable water supply and strive to return to normal service swiftly when disruptions occur. We appreciate and thank our customers for their loyalty and patience during this challenging time. Thank you for your understanding.

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About the WSCSince 1976, The Water and Sewerage Corporation has been committed to fostering growth and excellence in service quality through the management, upkeep, distribution, and development of water resources. The Corporation has a team of over 400 dedicated employees across the nation who share a passion for delivering service excellence, which is the guiding light that drives and sustains the relationships with customers, employees, and the communities that the Corporation serves. To learn more visit wsc.com.bs or our social media pages (Facebook, Instagram, and You Tube).Contact:Nikolette Elden | T: 302-5742 |E: wcnelden@@wsc.com.bs

WATER SUPPLY TO RESIDENTS OF CENTRAL ELEUTHERA -TUESDAY JUNE 25, 2024 (1PM) UPDATE

Eleuthera, Bahamas: The Water and Sewerage Corporation (WSC) wishes to update our valued customers within the Central Eleuthera zone, which includes settlements from Gregory Town in the north to Savannah Sound in the south who have been experiencing periods of low pressure and/or no water since Monday June 17.
As shared yesterday afternoon, repair works at the Naval Base Desalination Plant were completed yesterday around 2PM and desalination water production from both trains at the plant commenced. As storage levels improved, additional distribution pumps were engaged permitting us to distribute water to most customers within Central Eleuthera up to this morning. Unfortunately, the Desalination Contractor advised us that at approximately 9AM this morning they experienced a failure on their main well pump and their teams are presently on site working tirelessly to resume normal operations early this afternoon.
With the support of the Government, WSC has engaged a water barge who are presently overloading an initial 70,000 gallons of water and this barging operation will continue around the clock until the water production situation at the Naval Base has been stabilized. In tandem, WSC will continue the free tankering of water to locations at higher elevations and those at the extreme ends of our system who would have experienced extended periods of low pressure and/or no water and in parallel, our teams are also delivering free 1-gallon and 5-gallon bottles of water to senior citizens and those without access to transportation to collect such supplies.
The Water and Sewerage Corporation sincerely apologizes to our valued customers in Central Eleuthera for all inconveniences caused by this extended reduction in water supply. We are committed to providing uninterrupted potable water supply and strive to return to normal service swiftly when disruptions occur. We appreciate and thank our customers for their loyalty and patience during this challenging time. Thank you for your understanding.

Contact:
Nikolette Elden | T: 302-5742 |E: wcnelden@@wsc.com.bs

WATER SUPPLY TO RESIDENTS OF CENTRAL ELEUTHERA – REPAIRS COMPLETED AT NAVAL BASE DESALINATION PLANT – Monday June 24, 2024 (4PM) Update

Eleuthera, Bahamas: The Water and Sewerage Corporation (WSC) wishes to update our valued customers regarding an extended reduction in its level of service since Monday June 17 within the Central Eleuthera zone, which includes settlements from Gregory Town in the north to Savannah Sound in the south.
The latest update is that both desalination trains at the Naval Base Desalination Plant are now operational. Teams are continuing to monitor the repaired works closely to ensure the works meets the required performance specifications.
As storage levels increase, residents should experience an improvement in their water supply this afternoon and into this evening. In tandem, WSC will continue the free tankering of water to locations at higher elevations and those at the extreme ends of our system who would have experienced extended periods of low pressure and/or no water and in parallel, our teams are also delivering free 1-gallon and 5-gallon bottles of water to senior citizens and those without access to transportation to collect such supplies.
The Water and Sewerage Corporation sincerely apologizes to our valued customers in Central Eleuthera for the inconvenience caused by this extended reduction in water supply. We are committed to providing uninterrupted potable water supply and strive to return to normal service swiftly when disruptions occur. We appreciate and thank our customers for their loyalty and patience during this challenging time. Thank you for your understanding.

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Contact:
Nikolette Elden | T: 302-5724 |E: wcnelden@@wsc.com.bs

Contact Information

#38 University Drive
P.O. Box N-3905
Tel: 242-302-5500
Nassau, Bahamas
Email: info@wsc.com.bs
Monday – Friday, 8:30 AM  – 6:00 PM
Saturday: 8:30 AM – 3:00 PM

The Mall At Marathon
Tel: 242-​394-0157 or 242-394-0155
Monday-Friday, 9:00 AM – 6:00 PM
Saturday, 8:30 AM – 3:00 PM

WSC Call Centre
Email: help@wsc.com.bs
Tel: 242-302-5599
24 / 7

Sunday Closed

BH-L1061 – SESA – Preliminary Version 3 – WSC Publication

BH-L1061 – SESA – Preliminary Version 3 – WSC Publication