WATER AND SEWERAGE CORPORATION Committed to Growth, Committed to Quality

WE’VE GONE PAPERLESS!

That’s right, the Corporation has gone paperless!

  • No more hustling to the Post Office to collect your bill
  • Get your billing statements by email.  All you need is an active email address

Just click the Sign-Up button below to get started.

Four Reasons Why You
Should Switch.

  • The Corporation regularly test its water supply at all points in the distribution system to ensure safety;

  • Our water supply meets World Health Organization Standards (WHO), which means its safe for use;

  • Our customers have the assurance that the water supply is free of contaminants and pollutants;

  • The Corporation has a dedicated Laboratory that is responsible for regularly testing its water supply throughout the Bahamas.

Can you say this about your well water?

Frequently Asked Questions

The Water and Sewerage Corporation you thought you knew has made some improvements.

In the past few years, we’ve made several improvements to our service to provide YOU with better water, including:

  •  Reducing Non-Revenue water so that water pressure could be stronger both at day and at night.
  •  14,000 service lines have been replaced, over 650 water mains have been repaired and nearly 1,500 system valves have been cleaned.
  •  Extending water to services to more areas than ever before.

We’ve been working very hard to show we’re committed to growth, committed to quality. Give us a try; you’ll be glad you did.

Where does our water come from?

Lots of people are surprised to find out we no longer barge water in to the capital, but instead use a reverse osmosis plant to turn salt water into fresh, potable water for use throughout the capital.

Our reverse osmosis plant provides 90% of the water used in New Providence and the water used in New Providence and the water meets the World Health Organization’s guidelines for safe drinking water.

I’ve never had a water connection. How do I apply for one?

Complete an application form, provide proof of ownership of the home (e.g. conveyance or bank
letter), and provide identification i.e. Passport, Driver’s License, and an NIB Card. Call us for
more info.

What happens if I don’t pay my bill?
If your account is not paid by the due date, you may receive a courtesy call to advise of the overdue charges. If you are a tenant then the courtesy call is made to the property owner.

PRESS RELEASE – WSC FOCUSES ON ABACO OPERATIONAL MATTERS – JANUARY 18, 2023

ABACO BAHAMAS:   WSC’s focus on Abaco Island continues as it looks to address staffing and operational matters.  It’s no secret that since Hurricane Dorian, the Corporation has had to continue to work to improve operations on the island after encountering major damages to its infrastructure, some of which were challenged prior to the storm, and was further exacerbated as a result.

A meeting held on Friday, January 13, 2023 with area Member of Parliaments, the Hon. Kirk Conish/North Abaco and the Hon. J. Pinder/South and included Board Member, Alvin Sargent and Consultant, Anthony Bostwick, along with Robert Deal, General Manager, Gregory Stubbs, AGM/Family Islands, Selvin Basden, AGM/Human Resourses and union presidents representing the Management and Non-Management Unions in attendance after a successful staff meeting, MP’s articulated their respective constituency concerns with respect to ongoing projects and capital works relevant to the Corporation.

While the Corporation continues its mandate to provide safe, potable water to its customers, it also recognizes the ongoing operational challenges that continue some three years after Hurricane Dorian, as there are still areas requiring attention namely:-

Grand Cay _ Water Quality and tank replacement

Moore’s Island _ tank repair and Reverse Osmosis Plant Challenges

Road reinstatement throughout Central Abaco

Generation Upgrades

Treasure Cay Sewerage Project

Spring City Sewerage System replacement and upgrade

Central Pines lateral replacement project

Wellfield maintenance and upgrades from North, Central & South Abaco

Sweetings Tract Project

$800MN KaKona South Abaco Project

Overall Water Pressure Challenges in supply zones

Blackwood to Treasure Cay Station Mains Installation

The Corporation will continue to focus on staffing needs and improved customer satisfaction supported by improved operational performance, which it recognizes remain a concern, as it works to improve its service delivery across the island.

PRESS RELEASE – TREASURE CAY SEWERAGE SYSTEM REHABILITATION PROJECT – DECEMBER 14, 2022

Treasure Cay, Abaco:  Following the completion of a competitive bidding process, the Corporation engaged APEX Underground Utilities and Construction Company Limited to install new sewer force mains, 14 lift stations, and upgrade the pump station electrical supplies.  To date, 13 of the 14 lift station wet wells have been installed throughout Treasure Cay, and approximately 65% of the sewer forcemain has been installed along with eight (8) of the 14 lift stations already being connected to the forcemain, and three (3) being prepared for connection.

Customers should note that since the project commenced on May 25, 2022, there have been delays beyond the Corporation’s Control, BRON, the Project’s Engineering Consultant and the Contractor.  Despite the deliverables previously mentioned, shipment of some materials are pending prior to final commissioning due to backlog being experienced by suppliers.  Additionally, the project has been hindered by weather delays including the passage of Hurricane Nicole and rainy conditions.

Customers can be assured that every possible measure has and will continue to be taken to mitigate against circumstances that are required to deliver a more resilient operating system for Treasure Cay with a completion date set for end of 1st quarter 2023.

PRESS RELEASE – PLANNED WATER MAINS RENEWALS AND EXTENSION WORKS FOR MANGROVE CAY, ANDROS – NOVEMBER 21, 2022

NEW PROVIDENCE, BAHAMAS:   The Corporation wishes to update our valued customers and the residents of Mangrove Cay, Andros regarding our plans for water mains renewals and extensions for their community in the coming months.

The Hon. Alfred Sears, KC, MP, Minister of Works and Utilities has given the Governmental approval for the Corporation to urgently proceed to address the critical water supply challenges in Mangrove Cay, Andros.

The Corporation has substantially completed the Tender Drawings for the replacement of all of the existing grey PVC 4-inch mains that are the source of frequent water leaks which result in low pressure and/or no water supply situations.  The Drawings also include extending new water mains to parts of the community without a piped water supply at this time.  A Corporation technical team will visit Mangrove Cay early this week to complete a final survey to ensure the scope of works capture all homes and businesses and thereafter, the Tender Documents will be finalized and we hope to commence the tender process during December 2022. 

Once we have completed the tendering process and a Contract Award is made, a Community Meeting will be scheduled to update our valued customers and all residents of the community as to the specific timelines for the project.

In the interim, the Corporation’s team in Mangrove Cay will continue their best efforts to promptly repair all leaks and to continue own pressure management efforts to prevent any new leaks.  Residents are asked to promptly report any leaks they may observe, no matter how small. The Corporation apologies to our valued customers in Mangrove Cay for any and all inconveniences experienced and we appreciate and thank them for their loyalty and patience.  

Contact Information

#38 University Drive
P.O. Box N-3905
Tel: 242-302-5500
Nassau, Bahamas
Email: info@wsc.com.bs
Monday – Friday, 8:30 AM  – 6:00 PM
Saturday: 8:30 AM – 3:00 PM

The Mall At Marathon
Tel: 242-​394-0157 or 242-394-0155
Monday-Friday, 9:00 AM – 6:00 PM
Saturday, 8:30 AM – 3:00 PM

WSC Call Centre
Email: help@wsc.com.bs
Tel: 242-302-5599
24 / 7

Sunday Closed

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